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Volunteer Cafe Assistant




250 Cowbridge Rd E, Cardiff CF5 1GZ, UK

Your ability to commit to 3 months is highly appreciated

About the Role

As a Volunteer Cafe Assistant, you will support our staff in the day-to-day running of our café enterprise. You will provide a friendly, approachable environment for visitors, build rapport with customers and volunteers, and take orders and process payments. The role will also include helping keep the café area well presented, clean and tidy for customers and assisting staff to complete relevant health and safety checks. Alongside staff you will prepare and serve a menu of tasty vegetarian meals and snacks – if you have some favourite recipes of your own, we’d love to hear them!

What you are gaining

  • Meet new people and join a friendly team who are enthusiastic about all things

  • Use your skills and experiences to encourage others to engage with volunteering

  • Learn more about volunteer-involving organisations in Wales

  • Be part of us and support us to make a more significant

  • References will be provided if you dedicate three months of volunteering with us

  • If you dedicate a minimum of four hours volunteering a week you get free access to an

  • Reimbursement of travel fees

  • Free meals and drinks (Conditions apply)

What's involved

  • Support in the preparation and serving of hot and cold foods

  • Assist with stock rotation, labelling and pricing of menu items

  • Provide excellent customer service and build rapport with customers

  • Help staff to complete general cleaning procedures in the kitchen and café area

  • Ensure tables and floors are clean and menus are available

  • Feedback any menu ideas from service users to relevant staff

Who is the role suitable for

If you are/have:

  • Ability to follow written and verbal instructions

  • Good interpersonal skills and a non-judgemental approach

  • Punctual and reliable

  • Ability to work in a team

  • Flexible

  • Willing to uphold the organisation’s values and comply with organisational policies

  • Willing to make use of opportunities given, e.g., for training, mentoring etc.

  • Able to carry out tasks within agreed guidelines

  • Experience working or volunteering in a café or centre is desirable but not essential

Then you are a good match for the role!

Extra Information


Volunteers will be given induction and training appropriate to the specific tasks to be undertaken.


Volunteers will be offered support and supervision as appropriate, and this is discussed during induction. Arrangements vary according to the volunteer, and may include telephone support, group meetings or one to one review.


  • The development of training and support for volunteers is a high priority for us, in order to equip volunteers with the necessary information and skills to conduct their tasks.

  • Additionally, all volunteers are offered free access to some of the Mindfulness training courses and events run by us.


Expenses that can be reimbursed:


Travel to and from the volunteer placement will be reimbursed at the following rate:

  • 20p per mile by car

  • 10p per mile by motorcycle

If a volunteer uses their vehicle for work purposes the following will apply:

  • 40p per mile by car

  • 20p per mile by motorcycle

Volunteers, who are required to use their own vehicle during the course of their duties, must have a full current driving licence, MOT certificate and business class insurance. Documents must be produced for, and checked periodically by, the Line Manager. Bus and train tickets will be reimbursed on production of receipt/ticket.


Food will be offered from the café if volunteering for more than four hours consecutively, e.g., 10 am – 2 pm.


We provides free tea, coffee and water for all staff and volunteers.

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